Older shoppers need express lane
Most older shoppers and pensioners do their shopping several days of the week just buying a few items as they need them, with checkout being possible through the express lane for 15 items or less.
Coles Woy Woy in their wisdom have now withdrawn that checkout.
The only options available are either through the self service checkouts, which many older people don't like or find difficult to use, or one of the only two staffed checkouts and queue with other shoppers with full trolleys.
I think it shows total disregard for some of the population particularly in an area with a large elderly community.
Coles have lost me as a customer.
SOURCE:
Email, 17 May 2023
Eduard Schmalek, Woy Woy